This study aimed to analyze the performance of public service quality based on development of service quality researches that has existed prior to it. The research approach is using questionnaire as service quality instrument with village administration office for its research object. Number of respondents taken for this study was 109 local people from Langlang Village. The research result shows that all of five service quality dimensions (reliability, assurance, tangibles, empathy, and responsiveness/RATER) influenced the score of service quality significantly. Whereas responsiveness dimension became dimension that affecting service performance. rotary kiln.

Keywords Public Service, Service Quality, Responsiveness